Terms and Conditions
By registering an account or placing a wager at Cosmobet Casino you accept the rules below, which form a binding agreement between you and the operator. Please read them before you deposit.
Licence, eligibility, and registration
Cosmobet Casino is operated under licence number OGL/2025/4887/5353, issued by the Curaçao Gaming Authority. All games, promotions, and settlement rules described here fall within the scope of that authorisation.
Accounts may be opened only by individuals aged eighteen or over who are acting on their own behalf and who are not resident in a territory where online gambling is prohibited or where our licence does not extend. It is your responsibility to know the law that applies where you live; we cannot advise on it.
One account is permitted per person, household, shared device, and IP address. Duplicate registrations are closed on discovery, and where a duplicate has been used to claim promotional value more than once, that value may be withheld while the original deposits are returned.
Verification, deposits, and withdrawals
We are obliged to verify identity, age, and address before processing a withdrawal, and may repeat those checks at any point during the relationship. Requested documents must be legible and current; play may be suspended until acceptable copies are received.
Withdrawals are returned through the payment method used to deposit wherever the provider permits it. Requests are reviewed within seventy-two hours of submission, after which settlement speed depends on your bank or wallet provider rather than on us.
Deposits are intended for play. Depositing and then withdrawing without meaningful wagering may be treated as an attempt to move funds through the platform, in which case we will decline the request, report it if required, and return the money to its origin.
Bonuses and promotional offers
Every offer carries its own conditions, published alongside it: a wagering multiplier, a maximum stake while a bonus balance is active, a list of contributing games, an expiry date, and in most cases a cap on the amount that may be converted to cash.
Game contribution varies. Slots typically count in full toward wagering, while table games, live dealer titles, and video poker contribute at a reduced rate or not at all. The contribution table for each promotion governs, and we recommend checking it before you claim.
Strategies designed to extract guaranteed value — low-risk covering bets, coordinated play between accounts, exploiting a pricing or configuration error, or stake patterns inconsistent with genuine play — will result in the promotion being voided. Where such conduct is repeated, the account may be closed and only the player's own deposited funds returned.
Game outcomes, errors, and interruptions
Results are produced by random number generators supplied and independently tested by our game providers. Cosmobet Casino cannot influence, predict, or alter any outcome, and past results carry no bearing on future ones.
If a connection drops mid-round, the game state is preserved on the provider's servers and resolves when you return, or is settled automatically if you do not. The provider's server log is the definitive record where it differs from what appeared on your screen.
Malfunction voids all pays and plays. Where a fault in software, pricing, or configuration produces an obviously incorrect result, the affected round is reversed and stakes are returned; we will notify you when this happens and explain what went wrong.
Account closure, complaints, and governing law
You may close your account at any time through the support channel, and any confirmed balance not subject to an outstanding investigation will be returned. We may suspend or close an account where these terms are breached, where verification fails, or where we are directed to do so by a regulator.
Complaints should first be raised with our support team, who will acknowledge within twenty-four hours and aim to resolve the matter within fourteen days. If the outcome does not satisfy you, the matter may be escalated to the Curaçao Gaming Authority as the licensing body, whose determination we treat as binding.
These terms are governed by the laws of Curaçao. Mandatory consumer protections available to you as a resident of the United Kingdom are unaffected by this clause. We may amend these terms on notice, and continued use of the account after an amendment takes effect constitutes acceptance of the revised version.
Where to get help
- Cosmobet Casino support team — live chat and email, first point of contact for all disputes
- Curaçao Gaming Authority — licensing body and escalation route for unresolved complaints, licence OGL/2025/4887/5353
- Account and verification desk — accessible from the My Account section after logging in