Privacy Policy
This notice sets out what personal information Cosmobet Casino holds about you, the reasons we are permitted to hold it, and the choices you can exercise over it. It applies to our website, our mobile interface, and any correspondence with our support team.
Who controls your information
The data controller is the operating company behind Cosmobet Casino, licensed by the Curaçao Gaming Authority under licence number OGL/2025/4887/5353. Enquiries about this notice should be addressed to our Data Protection Officer through the contact route listed at the end of this page.
Because we accept players resident in the United Kingdom, we handle their information in line with the UK General Data Protection Regulation and the Data Protection Act 2018, alongside the record-keeping duties imposed by our gaming licence.
Where those two sets of obligations conflict — for instance, where you ask for erasure but licensing rules require a transaction record to be preserved — the regulatory duty takes precedence, and we will tell you which category of information we have retained and for how long.
Categories of information we hold
Identity and contact details are collected at registration: full name, date of birth, residential address, email address, telephone number, and the nationality declared on your account. Verification adds copies of identity documents and proof of address, which are stored in encrypted form separate from the main account database.
Financial information covers deposits, withdrawals, the last four digits of any card used, and the payment provider reference for each transaction. We never store complete card numbers or security codes; those remain with our payment processors.
Gameplay information includes stakes, outcomes, session duration, bonus participation, and the safer-gambling settings you have applied. Technical information such as IP address, device type, browser fingerprint, and approximate location is captured automatically when you connect.
Why we process it and on what legal basis
Running your account, settling bets, and paying out winnings are performed on the basis of contract — without this information we could not provide the service you registered for.
Identity checks, source-of-funds enquiries, anti-money-laundering screening, and the retention of transaction histories are carried out to meet legal obligations placed on licensed operators. These processes are not optional and cannot be declined while the account remains open.
Fraud detection, network security, bonus-abuse investigation, and analysis that improves game selection rely on our legitimate interests, balanced against your rights and reviewed periodically. Marketing by email or SMS is sent only with consent, and that consent can be withdrawn at any time through the account preferences page or the unsubscribe link in any message.
Sharing, transfers, and retention
We disclose information to game studios that supply our content, payment institutions that move funds, identity verification providers, and the cloud hosting partners that operate our infrastructure. Each is bound by a written processing agreement limiting them to instructions we give.
Disclosure also occurs where a regulator, law enforcement body, or court lawfully requires it, and to the GAMSTOP scheme where a UK player has registered a self-exclusion. Cosmobet Casino does not sell personal information to advertisers or data brokers under any circumstances.
Some processors operate outside the United Kingdom. Those transfers are covered by the International Data Transfer Agreement, UK addendum to the standard contractual clauses, or an adequacy decision. Account records are kept for five years following account closure, as anti-money-laundering law requires, after which they are securely destroyed.
Your rights and how to use them
You may request a copy of the information we hold, ask that inaccurate details be corrected, object to processing based on legitimate interests, request restriction while a dispute is examined, or ask for your data in a portable format. We respond within one calendar month and do not charge for a first request.
Cookies and similar technologies fall under separate controls. Strictly necessary cookies keep you logged in and cannot be switched off; analytics and preference cookies are governed by the consent banner shown on your first visit and can be revised at any time from the cookie settings link in the footer.
If you are dissatisfied with our response, you may complain to the Information Commissioner's Office at ico.org.uk or by telephone on 0303 123 1113. Raising a complaint with the ICO does not affect any other legal remedy available to you.
Where to get help
- Data Protection Officer — reachable via the privacy request form in the Cosmobet Casino help centre
- Cosmobet Casino customer support — live chat, available from your logged-in account
- Information Commissioner's Office (UK supervisory authority) — ico.org.uk, 0303 123 1113